Where is the OOPbuy warehouse and how long does domestic delivery take?+
The OOPbuy warehouse is located in Xiamen, Fujian, China. Domestic delivery from Chinese mainland sellers takes 1 to 2 days for the Pearl River Delta, 3 to 5 days for the Yangtze River Delta, and up to 7 days for remote regions before the package is scanned in as Stocked.
How does the 5-Day Return and Exchange policy work?+
You have 120 hours (5 days) from the moment a parcel status changes to Stocked in to request a return or exchange. The first request per calendar month is exempt from the Service Fee. Unconditional returns cover shipping to and from the seller plus a 5 RMB service fee; unconditional exchanges cover shipping to the seller plus two segments back plus a 5 RMB service fee.
What value-added services are available and how much do they cost?+
Rehearsal Packing is 20 RMB per parcel and previews the final pack and weight before international shipping. Parcel Photo is 5 RMB per parcel. Detailed Photo starts at 1 RMB per item. Fine Photography is available on request for items that need close-up coverage.
How long can I keep items stored in the warehouse?+
Storage is free for the first 90 days after the item is marked Stocked in. After that, you can extend storage in 30-day blocks at 10 RMB per user ID per month, up to a total of 6 months.
What is the difference between Self Declare and Fuzzy Declare?+
Self Declare lets you write the declared name and value yourself, which is suited to documented items where you want precise customs paperwork. Fuzzy Declare uses OOPbuy preset generic descriptions and conservative valuations, which suits replica and lifestyle items in destinations with relaxed enforcement. Both options sit on the parcel submission page; customs declaration is a flat ¥8 per parcel.
How is the total cost calculated for one order?+
Total cost equals product price plus Chinese mainland freight from the seller to the Xiamen warehouse plus international freight to your country plus the ¥8 customs declaration fee per parcel. Any value-added services (Rehearsal Packing, Detailed Photo, Fine Photography) and optional insurance are added on top at parcel submission.
Why might a single order be split into separate parcels?+
Items longer than 90 CM on any side must be packed and shipped separately due to courier dimensional limits. Liquids, pastes, powdered cosmetics, and other restricted items also require dedicated channels and cannot be consolidated with regular goods.
Which items are prohibited or restricted from international shipping?+
Strictly prohibited items include tobacco, alcohol, knives, food and beverages, magnets, lighters, and plant seeds. Restricted items that require special handling include medicines, liquids and pastes, and powdered cosmetics. Always check destination customs rules before submitting a parcel, as the prohibited list can vary by country and courier.