- Tarifa de servicio
- Orders you place yourself on the website carry no purchasing service fee: MambaBuy says you pay only the item cost, shipping, applicable duties and any value-added services you choose. Manual orders placed by staff through WhatsApp, WeChat or email are charged 3% of goods value below RMB 5,000 and 1.5% at RMB 5,000 or above (from 15 October 2026). Card payments cost 5% + $0.30 and PayPal about 3.7% plus a fixed fee; bank transfers carry no MambaBuy fee.
- Almacenamiento gratis
- Items are stored free for 90 days from the 'Stored' status. The standard storage period is 180 days; storage fees apply after the free window, and extended storage costs RMB 10 per order per 30 days. Items with no shipping request after 180 days are treated as abandoned.
- Fotos QC
- MambaBuy provides 3 free QC photos. Detailed photos cost CN¥2 each, a product video CN¥15 per item, and a whole-process packing video CN¥35 per parcel. Inspection covers appearance, style, quantity, colour, size and model; sealed items are not opened.
- Reenvío
- Choose items to ship individually or consolidated, then pick a line and pay international shipping. Volumetric weight is L×W×H divided by 5000, 6000, 7000 or 8000 depending on the carrier, and the larger of actual and volumetric weight is charged. A public freight estimator lists the lines by country. Removing shoe boxes is free; paid packing extras include corner protectors (RMB 15 per package) and trial packing (CNY 18 per shipment).